Privacy policy.
This policy explains how True Motion Athletics handles information submitted through our website, past waitlist, and training services.
Last updated November 9, 2026
Information we collect
We may collect parent or guardian contact information, athlete name and age, sports background, training goals, booking details, and information needed to coach safely. Payment providers process payment information on our behalf; we do not store full payment card numbers. When a parent or guardian signs the athlete waiver, we record the typed signature, the time, the exact waiver text, the IP address, browser, and approximate location (city, region, and country) of the device used, and technical request details (the page address and a Cloudflare request ID). We keep this record for safety and legal reasons, as a record of the signing and when it took place.
How we use information
We use information to respond to inquiries, schedule and provide training, maintain athlete records, send service communications, process payments, improve our services, and meet legal or safety obligations.
Website statistics
On public website pages, our analytics provider InhoBot counts pageviews, visits and broad engagement. The tracker sends the page path, referrer, pseudonymous browser and session identifiers, and performance measurements. It renews the browser identifier after 30 days, although the old local-storage value can remain until the next visit or until you clear browser storage. The service uses IP address and browser type transiently for bot filtering and rate limiting and stores country, not the IP address, with analytics events. We do not run this tracker in parent or coach account areas, and we respect browser Do Not Track and Global Privacy Control settings.
Youth athlete information
Training and accounts for athletes under 18 are arranged by a parent or legal guardian, who provides the athlete’s information, including date of birth. We collect youth athlete information only as needed to provide training and communicate with the responsible adult. We don’t knowingly collect personal information directly from children under 13 or communicate with them online. Parents and guardians can ask to review, correct, or delete their child’s information by contacting us. Signed waiver records may be retained as described in “How long we keep it” below.
Sharing and storage
We share information only with service providers that support our operations, such as InhoBot for website statistics, Clerk for sign-in, and our hosting, payment, and email providers, or when required by law. Clerk records the IP address and browser you sign in from to keep your account secure. Telegram carries private internal alerts to our team when a parent account is created, a player is added, a referral code is used, a booking is confirmed or coming up, or a payment is received. Depending on the event, an alert can include the parent’s name and email, the player’s name and sport, the referral code, the session type, time, and location, the payment type and amount, and booking or checkout references. Sentry receives error reports when part of our site or reminder service fails; these reports contain only technical details, such as which part failed and the error code, and no parent, athlete, booking, or request information. Our team uses an internal tool, not an AI service, to look up accounts, players, and bookings. It can read parent names, emails, phone numbers, and email reminder settings, player names and assessment status, and booking details such as session type, status, time, and location, and it doesn’t share this information outside our team. We take reasonable steps to protect information.
How long we keep it
We keep requests and messages you send us, including the copies in our email, and our team’s Telegram alerts, for up to 24 months after our last contact with you, then delete them. Ask us and we’ll delete them sooner; we act on deletion requests within 30 days. We keep the IP address, browser, and approximate location recorded when a waiver is signed until the athlete turns 18, and remove them automatically within a week after. We keep the rest of the signed waiver record, including the typed signature, time, and waiver text, as long as we may need it for a legal claim. We keep other information, including account, player, booking, and payment records, only as long as needed for business, safety, and legal purposes.
Your choices
You may ask to review, correct, or delete personal information, subject to records we must retain. You may also opt out of nonessential communications at any time.
Questions
For privacy questions or requests, email info@truemotionathletics.com with “Privacy request” in the subject line.